If you have any questions or concerns we want to know immediately and prefer that you give us a phone call immediately.  We too, have been on your side of the problem and we believe that email while great, sometimes doesn't get the messge across as intended.   There is nothing worse then wasted time because we don't understand what you are talking about, or you don't understand what we are trying to tell you. Our staff likes to hear first hand from you what concerns you may have.  Please call 910-556-4511